Senior Care Manager

Qualification NVQ Level 4 in Care Management (or equivalent)

Overall Purpose of Job To lead the organization and to deliver a range of home support and group care services in the community in line with organisational objectives.

• To oversee and manage the day to day performance of the office.
• To monitor service performance and ensure both financial and quality targets are achieved.

• Customer Satisfaction
• To ensure rapid response resources are managed effectively to deliver short notice, flexible support.

Roles and Responsibilities Office Management

•  To communicate strategic objectives to office and care teams to ensure all staff have a clear understanding of organisational priorities.
•  Ensure the prompt submission of mileage, expenses and records of visits by Office and Care Staff.
•  To ensure office and rapid response staff are working effectively in line with area priorities. 
• To ensure phone calls are answered in a timely and professional manner .
• Carry out appropriate Risk Assessments and Health and Safety Assessments as required and adapt services accordingly to ensure that the safety of clients and staff are of highest priority. 
• To ensure any complaints, concerns or incidents are responded to appropriately in line with 
• Ensure that reassessments of care are implemented, outcomes are monitored and client records are updated, as per organisational time scales. 
• To be aware of other services locally and make referrals to other agencies as appropriate.
•  Alert appropriate agencies of any concerns about the care of children and vulnerable adults who may be at risk and follow up / monitor according organisational guidelines.
•  To communicate effectively with members of staff and other agencies involved in the care and wellbeing of carers and people with care needs. 
• To ensure that all staff and the Operations Manager are kept informed of current activities and specific issues, as required. Monitoring and Reporting 
• Monitor service delivery on both a daily and weekly basis. 
• Collate key service and performance information (KPIs), ensuring all information supplied is accurate and report to the Operations Manager as agreed. 

•  Support in the development of appropriate strategies to meet performance targets (both financial and quality). 
• Prepare monthly and quarterly reports for internal and external monitoring requirements. 
• To compile and maintain, on an on-going basis, accurate computerised and written records, including accident/incident reports, client and staff records etc.

•  Contribute to induction, training, development and supervision of staff.
• Advise, support, coach and supervise Office based staff on all aspects of their work. 
• To lead or assist in the facilitating of staff meetings and Care team meetings. Training and Development 
• In consultation with the Operations Manager, regularly attend study days, seminars and courses as determined by individual training and development needs. 

XXXXX, serve people at one of the most difficult time of their life, providing support and strength when and in the area where they need it the most.
Despite good medical and home care options, families facing terminal illness are often overwhelmed by the burden the illness places on their time, energy and abilities. Volunteers meet the very personal and individual non-medical needs of the families we serve.

♦ Provide comfort, support and companionship
♦ Assist in identifying additional resources available for individuals in need
♦ Provide respite and support for the caregivers
♦ Chat quietly, listen, share silence, prepare a light meal, play cards or games, light housekeeping, read
aloud, sing, watch TV etc.
♦ Provide all services without charge to the patients and families
Whom we serve:
♦ Children & Adults receiving hospice and palliative care
♦ Chronic life limiting diseases (Parkinson’s, ALS/Lou Gehrig’s, Alzheimer’s)
♦ Individual’s living in the north suburban communities of the Twin Cities
We do not works with:
♦ Medical Hospice Providers, Home Care Agencies, Counties, and Hospitals